FAQ

📦 When will my order arrive?
All orders are shipped promptly and securely from our warehouse in Poland. Delivery time depends on your destination:

• Poland: 1–3 business days
• Germany, Czech Republic, Slovakia, Lithuania: 3–6 business days
• Other EU countries: 4–7 business days

As soon as your order is dispatched, you’ll receive an email with your tracking number so you can follow your parcel at any time.

🌍 Do you ship internationally?
We ship exclusively within the European Union to ensure fast, reliable, and consistent delivery for all customers.
You can verify delivery availability by entering your address during checkout.

🔍 How can I track my order?
After your package leaves our warehouse, you will receive a tracking link and tracking number via email.
Click the link anytime to see real-time updates on your shipment.

💳 What payment methods do you accept?
We offer secure and trusted payment options, including:

• Visa
• Mastercard
• BLIK

All payments are processed through encrypted and secure systems to protect your information.

⏳ What should I do if my order is delayed?
Most orders arrive on time, but delays may occur due to holidays, weather, or courier issues.
If your order exceeds the expected delivery window, contact us at info@avantexon.com with your order number for assistance.

🔁 Can I return my purchase?
Yes — you may return your order within 14 days of receiving it, provided the item is:

• Unused
• Undamaged
• In its original packaging

Please contact us before returning any item so we can provide proper instructions.

❗ What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, notify us within 7 days and include:

• Your order number
• Photos of the item
• Photos of the packaging

We will arrange a replacement or refund as soon as possible.

💬 Need help?
We’re here to assist with any questions or concerns.

Website: www.avantexon.com
Email: info@avantexon.com
Phone: +48 574 932 118
Owner: Przemysław Michał Krakowiak
Address: Skwer Kościuszki 18, 81-370 Gdynia, Poland
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CET)

Your satisfaction is our priority — we aim to make every order simple, safe, and worry-free.